When you visit our website we collect information for different purposes. Below we will explain which information we collect and for which purpose. FRANK about tea respects the privacy of its online visitors and is the sole owner of the information collected via this website, unless noted otherwise. This information is not sold, shared or provided to third parties by FRANK about tea in a different way than noted in this privacy statement.

About FRANK about tea

Frankabouttea.com is an online tea shop that sells tea and tea-related products to consumers and companies. You can contact FRANK about tea on the information provided below:

FRANK about tea B.V.
H J E Wenckebachweg 150 B
1114AD Amsterdam, The Netherlands

 

T: +31 (0) 6 23313870

E: ahoy@frankabouttea.com

Chamber of commerce number: 66959217

 

What do we do with your information?

To be able to provide you with a good and personal service, we need some information from you. If you register, your name, email and postal address and phone number are saved. This information is solely used for services that you requested, such as when you place an order with us or change your information.

This is information that you fill in during the order process:

Name

Address

Postal Code

Place of Residence

Country of Residence

Email address

Telephone number

 

The order information is used to process your order and to deliver your package to you as fast as possible. Your email address and phone number can be useful when something goes wrong with your delivery for instance. The email address you fill in here is not used for marketing purposes.

 

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address safely on our webshop and mailchimp.

Email newsletters

Part of our services to our customers are the email newsletters that we send every 1-2 months. This service keeps you informed about special offers and other promotions, and new products and services.

If you would like to receive our email newsletters but aren’t a customer yet, you have the possibility to sign up to our newsletter by submitting your email address in the designated field on our website.

You can change your registration or delete your account at any time.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at ahoy@frankabouttea.com or mailing us at:

FRANK about tea B.V.
H J E Wenckebachweg 150 B
1114AD Amsterdam, The Netherlands
Chamber of commerce number: 66959217

 

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WooCommerce

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. WooCommerce is linked to Mollie, which is used as our payment portal.

Your data is stored through Mollie data storage, databases and the general Mollie application. They store your data on a secure server behind a firewall. You can consult their privacy statement here (https://www.mollie.com/en/privacy)

Payment:

If you choose a direct payment gateway to complete your purchase, then Mollie stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read WooCommerce’s Terms of Service (https://woocommerce.com/terms-conditions/) and

Mollie’s Terms and Conditions

(https://www.mollie.com/en/terms).

Third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in the Netherlands and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at ahoy@frankabouttea.com or by mail at

FRANK about tea BV

[Re: Privacy Compliance Officer]

H J E Wenckebachweg 150 B
1114AD Amsterdam, The Netherlands
Chamber of commerce number: 66959217